"Dear Sir. My mother and I recently sold a house near Eastleigh at auction. We were lucky enough to have Toby Wheatley of Pearsons acting for us. As we are living in Surrey and my mother is bedbound, it was not possible for us to meet with Mr Wheatley in person, but he organised everything for us and made the process easy. This would have been enough in itself to merit our thanks, but there was much more. Some time before the auction was due to take place, some distant relatives and a local person raised difficulties which could have seriously impaired the sale. At the same time my mother suffered a stroke which meant that my energies were very much diverted to her and I was in no fit state to deal with any other problems. Mr Wheatley took the whole burden upon his own shoulders, dealt with the troublesome parties, the solicitors and the supposed problem. Whilst keeping me informed at every stage, he kept all the problems and people away from me so that I could concentrate on my mother. I shall forever be in his debt for his skill, his professionalism and even more so for his humanity. I am more grateful to him than I can possibly say and am glad to have the opportunity to thank him for being a rock in what was a really hellish situation. "
Mrs A G
"Dear Steve. I would like to thank you and your team for their efforts in selling the property and would be very happy to use your services in the future and recommend you to others. I hope all goes well for you. Best regards."
Mr P H
"To Steve and Andrea. I would just like to say a big thank you to you both for all your help in selling my property. It was a learning curve for me and you both were very patient and understanding throughout the whole process. Thank you once again."
Ms A B
"Dear Gary, It was a pleasure working with you on this one and I think if it were not for your direct actions then things may not have come through. We would love to do business with you again!
"
L.L.
"Professional service with real empathy...
The key thing that marks an organisation out is not how well they perform when a market place is buoyant, but what they do when things are tough... Pearsons in our experience go the extra mile. Attention to detail, check, keeping the client informed, check, prompt feedback, check. Above all we felt that they were actually working on our behalf. Thanks to Steve Sprake and everyone else involved in the sale of our property.
"
Y.R.
"Dear David and Harry
Just wanted to send my thanks to you for all the support and hard work in getting the sale of our property over the line. It was a tough time for Mum and a much needed move. I am very grateful to you both for your kindness and patience with the process.
Kind regards
"
Christina C
"Morning Steve, I just wanted to say thank you again for securing the sale of our two offices, you’ve worked tirelessly over the last few months to make this happen and we’re very pleased with the result, thank you again.
Well done Steve, more than happy to act as a referee for you/Pearson’s if that helps in any way in future.
Warm regards
"
C.S.
"Dear Sir. Recently my mother and I sold a house near Eastleigh, thanks to the good offices of Pearsons. We began the process of choosing an estate agent back in September 2011. My mother is quite advanced in years and needed to come to terms with the sale of a home of some 65 years. In December 2011 we moved to Surrey and I had concerns that 'long distance selling' would not be easy. It was, indeed, in only Spring 2013 that my mother was able to reconcile herself to the sale of the house. Most fortunately for us, Mike Gilding, the Pearsons agent whom we had met in the first instance, had taken the trouble to keep in touch with us all along, so that when the time came he was able to discuss with us and guide us in the right direction. I think his way of keeping contact was done in a most sensitive and positive way and I would very much like to thank him for all the help and good advice which he gave us and would wish to commend him to you in the warmest possible terms. He is an agent who does credit to both Pearsons and his profession. "
Mrs A G
"I understand that Mr Cliff Ciorra is to retire from Pearsons later this month and wanted to take the opportunity to express my admiration for his professionalism and for all the attention Pearsons has given to me as a client of yours over nearly two decades now. Cliff and the team he has led, has always been most attentive and efficient in all their dealings with me and my tenants over the years that I wanted you as Company Chairman to know this, as you prepare for his departure.
From experience my friends have had of other letting agents (outside the south of England) I know that such service is not always the norm and I would be most grateful if you would pass on my sincere thanks to Cliff for all his diligence and careful attention to detail, ensuring good and long staying tenants, which is always such a good sign of competent management and my good wishes to Cliff for a long and rewarding retirement.
"
Mr. H.
"To Claire and Ben. Just a note to say a very big thank you to you both and everyone at Pearsons. You have been great to work with and I appreciate all the help you have given us throughout the move. Without your help we would possibly still be waiting to exchange! Many, many thanks."
Mr & Mrs P M
"Teena, We both wanted to thank you for your patience and understanding on our house buying. Thank you for suggesting Tristan and for pushing the surveyors to get our deal signed quickly. We finally got the home we thought we had lost, what a roller coaster ride its been. Thank you again."
Mr. & Mrs. H
"Dear David, Thank you so much for the tremendous effort and support you've given us throughout our extremely challenging sale."
M & T
"Thank you both for your emails and exchange documentation. We have been so very pleased with the way Pearson’s Auctions have handled our sale. With complete professionalism and efficiency. It has been a pleasure working with you and we would particularly like to thank Steve for always keeping us up to date with regular information and for the way he has worked for us, enabling us to get a fair price for Hantonia. Also thank you to David for the photographs. Once again many thanks to all the team at Pearson's Auctions.
"
S & D P
"Just to say that the auction far exceeded our expectations today. Thank you Steve and the very helpful Pearsons staff at the Hilton"
Mr. & Mrs. P.
"Dear Gary, Just to Thank You very much for everything you have done with the property finally getting sold. Yourself, Steve & Jo have been really helpful in keeping us informed. We really appreciate all your help & would certainly recommend you all. Hopefully everything will go ahead & finally we can move forward with our lives. Many Thanks again Kind Regards"
P.P.
"Excellent professional service from the auction Team, kind caring and supportive, highly recommended."
J.S.
"Your company has recently sold our property via auction. We actually sold outside auction but Gary arranged for it to go through on an auction contract. It was not so straightforward for us, as my sister and I were Court of Protection deputies selling the property on behalf of our father and both of us live circa 2-300 miles away! The team Gary & Steve, as well as all the souls in the office, were absolutely marvellous, patiently working with us to sort out the many foibles involved in selling the property, and legal technicalities as well as being available to provide local insight and unfailing practical advice. Thank you.
"
Mrs. S
"Dear Steve, Thank you for getting us such a brilliant price on the sale of our property! Thank you also for your fabulous encouragement and advice on the idea of going to Auction, what a solution (and adventure) B & C were still enthusiastic about it when we completed."
Mr. & Mrs. P
"Dear Steve. May I just say many thanks for the superb service we received from your firm throughout the sale at auction of our property. Please convey our thanks to all concerned. All good wishes.
"
Ms J H
"Hi David
I wanted to say thank you for all of your hard work over the last few months, finding a buyer for my house during the national lockdown and managing the viewings so that we minimised the risk of Covid being introduced into my property whilst my wife and I were shielding. It was not a great time to be selling a house, but we did find a good cash buyer and were able to complete the transaction quickly with the minimum of hassle. Heidi and I will certainly make Pearsons our first phone call, when we are ready to move from the house that we are currently living in.
Best wishes, thank you and regards to the whole team
"
R & H T
"David & Teena, Thank you both so much with all your help in selling our property. Not a pleasant process but your help and continued support has been very much appreciated."
Mrs. W.
"Dear David & Teena,
Thank you so much for your help and guidance over the last few months buying and selling our houses. It has been quite a year for us, but with your advice and expertise it has been pain free! Best Wishes"
Mr. & Mrs. Q
